Who We Serve
Built for the Organizations Accountable for Outcomes
ReferWell partners with health plans, risk-bearing providers, health systems, and community health organizations that can’t afford referral leakage, care gaps, or missed appointments. We bridge the gap between identifying a patient’s care need and getting them to a confirmed, completed appointment — the missing middle no healthcare organization can afford to leave unaddressed.
We are the Human in the Loop.
Jump to your organization
HEDIS · Star Ratings · Member Engagement
Value-Based Care · Shared Savings
Referral Retention · Network Optimization
Health Equity · Barrier Navigation
Who We Serve
Built for the Organizations Accountable for Outcomes
ReferWell partners with health plans, risk-bearing providers, health systems, and community health organizations that can’t afford referral leakage, care gaps, or missed appointments. We bridge the gap between identifying a patient’s care need and getting them to a confirmed, completed appointment — the missing middle no healthcare organization can afford to leave unaddressed.
We are the Human in the Loop.
HEDIS · Star Ratings · Member Engagement
Value-Based Care · Shared Savings
Referral Retention · Network Optimization
Health Equity · Barrier Navigation
8-10x
Validated ROI on Program Investments
15–20
Percentage Points Above Industry Show Rates
3×
Higher Gap-Closure Rates vs. Standard Outreach
10M+
Covered Lives Served
10+
Years of Healthcare Expertise
Health Plans
Hospitality-Level Member Engagement. Measurable Results.
Health plans invest heavily in analytics, risk stratification, and quality programs. But identifying who needs care is only half the equation. When members don’t show up, quality scores suffer, medical costs rise, and retention declines. ReferWell bridges that critical gap.
By combining intelligent scheduling with human, empathetic care navigation, we help plans convert outreach into completed appointments — driving measurable improvements in HEDIS and Star Ratings performance, reducing avoidable utilization, and strengthening member satisfaction.
What This Means for You
Scalable care gap closure
HEDIS and Star performance lift
Reduced call center burden
Improved member experience and retention
Validated ROI tied to measurable outcomes
~92%
Show Rate
Medicare Advantage Memebers
8-10x
Show Rate
Medicare Advantage Memebers
242%
ROI
$1.95M revenue on $570K cost
73%
Improved CAHPS
Member Ratings (Case Study)
242%
73%
88%
Retention Rate
For At-Risk Members
3x
Gap Closure Rate
vs Standard Outreach
At-Risk Providers & ACOs
Manage Risk. Coordinate Care.
Drive Shared Savings.
For organizations taking financial risk, missed referrals and incomplete follow-ups are more than administrative problems, they’re financial exposure. You need infrastructure that keeps attributed members engaged, ensures appropriate specialty access, and supports quality measure performance across your population.
Key Outcomes
Improved quality measure performance
Member attribution and retention
Care transitions coordination
Shared savings achievement
Hospitals & Health Systems
Optimize Referrals. Retain Patients.Coordinate Across Your Network.
Health systems operate across multiple sites, specialties, and scheduling platforms. Without centralized coordination, referrals leak, access delays increase, and patient experience fragments. ReferWell embeds directly into care coordination workflows, enabling real-time in-network scheduling and closed-loop referral tracking. The result? Fewer dropped handoffs, reduced leakage, and stronger downstream revenue capture.
Key Outcomes
Reduced referral leakage
Improved specialty access
Enhanced care coordination
Increased patient retention
85%
EHR-agnostic
<1min
Time to Book
With Connect Smart Scheduling
85%
Capture Rate
In-network Referrals
20-25%
↓ED
3x
Referral Volume
vs Private Practices
25%
Referral Completion
Potential Rate Increase
100%
Audit-Ready
Documentation for HRSA & TJC
↓ED
Reduction
In preventable ED vists & Readmissions
FQHCs & Community Health Centers
Extend Your Reach. Serve Your Community. Advance Health Equity.
Community health organizations serve populations facing transportation, language, financial, and social barriers to care. Care teams are stretched thin, and follow-through on referrals is often the hardest part. ReferWell extends your reach with empathetic navigation support and intelligent scheduling tools that ensure referrals become completed appointments even when barriers are complex.
Key Outcomes
Higher specialist referral completion
Barrier identification and resolution
Cultural and linguistic navigation support
Improved preventive and chronic care outcomes
Trusted Across the Healthcare Ecosystem
Whatever your structure,
we make care navigation work.
ReferWell serves organizations of all sizes, from regional health plans and independent physician groups to national health systems and federally funded community health centers. Whatever your structure, we bring the expertise, technology, and human support to make care navigation work.
When identification must become execution, we deliver the missing middle.
10M+
Covered Lives
Served across Medicare, Medicaid, Commercial, FEP, and ACA populations.
10+
Years of Experience
Purpose-built for the complexity of healthcare access and care coordination.
8-10x
Validated ROI
Confirmed by claims-based analysis across health plan partners.
10M+
Covered Lives
Served across Medicare, Medicaid, Commercial, FEP, and ACA populations
10+
Years of Expertise
Purpose-built for the complexity of healthcare access and care coordination
8-10x
Validated ROI
Validated ROI across health plan partners — confirmed by claims-based analysis
Let's Find the Right Fit
Not Sure Which Solution Fits?
Our team works with healthcare organizations every day to identify the right approach for their specific goals, population, and infrastructure. Let’s talk about your challenges and find the right path forward.