Case Studies

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Transform Member Engagement to Drive CAHPS Excellence

Discover how one regional Medicare Advantage plan achieved a 73% improvement in their CAHPS rating through strategic, data-driven member engagement.

Delivering 242% ROI for a National Medicare Advantage Plan by Improving Access to Care

Case Study

ReferWell demonstrates the effectiveness of a targeted access to care strategy, showcasing not only significant financial returns, but also successfully getting members to go to their PCP. All validated by claims. The health plan faced a significant challenge with a...

ACA Risk Adjustment Program Captures $1.5M in Net New HCCs

Case Study

Learn how the ACA Risk Adjustment Program helped capture $1.5M in net new HCCs for a health plan with 93% market share.

Improving Referral Management at FQHCs

Case Study

"I now get the right information to the specialist and receive consult notes back at an unprecedented rate, helping me provide better care to the patient." – Medical Director See how a 12-site, New York City-based federally qualified health center (FQHC) turned an...

Improve CAHPS & Support Equity by Scheduling Annual Wellness Visits

Case Study

Having an Annual Wellness Visit is shown to improve member satisfaction with their plan. In this case study, you'll learn how a large health plan serving Medicare Advantage and dual-eligible members: enhanced member experience with appointment scheduling as a strategy...