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Your Strategic Guide to Member Outreach:
Build vs. Outsource
Choosing between building an in-house outreach team or partnering with an external expert is a key decision for any health plan. ReferWell’s Build vs. Outsource Guide provides a balanced look at both options, covering critical factors like cost, scalability, implementation speed, and effectiveness to help you make the best choice for your organization.
What You’ll Learn
Key points
Implementation Speed
Compare how quickly each approach can get programs live
Cost Efficiency
Evaluate potential expenses, including hiring, training, and infrastructure
Member Experience
Assess how each option impacts the quality and consistency of member interactions
Scalability & Flexibility
Explore how each model handles spikes in demand and long-term growth
Whether you’re considering building internally or outsourcing, this guide will help you weigh the pros and cons for a well-informed decision.
Download the Guide
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