get started
Turn Analytics into Action: A Strategic Guide to Effective Member Outreach
For most health plans, the challenge is clear: you either have analytics without a clear way to act on them, or engagement tools that lack the data needed for meaningful outreach.
It’s one thing to set goals, it’s another to consistently reach the right members, at the right time, with the right message. Without a focused strategy, opportunities to break down barriers to care, improve member experiences, and support better outcomes are lost.
What You’ll Learn
Key points
Why Analytics Alone Fall Short
Why analytics alone fall short and how to connect insights to real outreach
Prioritize and Personalize
How to prioritize and personalize engagement with precision
Applying the Framework
A framework for closing care gaps and improving outcomes at scale
This guide will show you how to bridge the gap between insights and action, so every interaction is timely, relevant, and impactful.
Download the Guide
Want more?
Check out our recent articles, insights, and case studies and see how we dive into helping organizations transform access to care and the outcomes we deliver.
Build or Buy? Choosing the Right Path for Effective Member Outreach
Build or buy? Discover how health plans can boost member outreach, close 6X more care gaps, and cut costs with proven engagement strategies.
What the 2× Weight Drop Means for CAHPS and How to Stay Ahead
One of the most influential components of Star Ratings has been halved in weight but that doesn’t mean you should slow down. After years of CAHPS being weighted at 4×, the Centers for Medicare & Medicaid Services (CMS) announced in late 2024 that CAHPS measures...
The CMS TEAM Mandate: What Hospital Leaders Must Know to Be Ready for the 2026 Performance Year
Up to two-thirds of participating hospitals may lose revenue under TEAM, with 714 hospitals mandated to participate. For hospitals managing ~1,000 annual TEAM-eligible episodes, improvements in follow-up completion and care routing can translate into $7.5-20M+ in...



