Discover how one regional Medicare Advantage plan achieved a 73% improvement in their CAHPS rating through strategic, data-driven member engagement.
In an increasingly competitive Medicare Advantage landscape, member experience has never been more critical. This whitepaper reveals the proven framework that helped Moda Health achieve breakthrough CAHPS performance.
CAHPS Rating Jump
Member Engagement Rate
CAHPS Rating Jump
Moda Health improved in 5 CAHPS measures with zero declines—proving that strategic member engagement drives measurable quality outcomes.
Inside this whitepaper you’ll learn
How predictive analytics identified ~2,000 high-risk members for targeted outreach
The 3-pillar framework combining strategy, analytics, and execution that transformed member experience
Why empathetic, personalized engagement achieved 85%+ connection rates
How rapid deployment (5 weeks to go-live) accelerated campaign impact
The specific tactics that drove 5 CAHPS measure improvements with no declines
Actionable lessons you can apply to your own member engagement strategy
Medicare Stars and Quality Directors
Member Experience Leaders
Medicare Advantage Plan Executives
Population Health Managers
Healthcare Analytics Teams
