get started
Your Strategic Guide to Member Outreach:
Build vs. Outsource
Choosing between building an in-house outreach team or partnering with an external expert is a key decision for any health plan. ReferWell’s Build vs. Outsource Guide provides a balanced look at both options, covering critical factors like cost, scalability, implementation speed, and effectiveness to help you make the best choice for your organization.
What You’ll Learn
Key points
Implementation Speed
Compare how quickly each approach can get programs live
Cost Efficiency
Evaluate potential expenses, including hiring, training, and infrastructure
Member Experience
Assess how each option impacts the quality and consistency of member interactions
Scalability & Flexibility
Explore how each model handles spikes in demand and long-term growth
Whether you’re considering building internally or outsourcing, this guide will help you weigh the pros and cons for a well-informed decision.
Download the Guide
Want more?
Check out our recent articles, insights, and case studies and see how we dive into helping organizations transform access to care and the outcomes we deliver.
CMS Cracks Down on Medicare Advantage Audits: $43 Billion in Estimated Overpayments Leads to Increased Oversight
CMS’s recent announcement to audit every Medicare Advantage (MA) plan annually marks a major shift in oversight, with a clear focus on ensuring that diagnoses, especially those identified during In Home Assessments (IHA), are fully supported by medical records and...
Phone Calls for Member Engagement Work! Here’s Why
The consumerization of healthcare is transforming how individuals access and manage their health. Mobile apps, health plan portals, and AI-powered chatbots are at the forefront of this shift, offering personalized, on-demand tools that mirror the convenience of...
2025 Outlook: A Year of Innovation, Equity, and Transformation in Healthcare
As we enter 2025, the healthcare industry stands at a pivotal moment shaped by transformative trends from the past year. Advancements in artificial intelligence (AI), escalating healthcare costs, and heightened cybersecurity threats have underscored the need for...