Company overview
We're the Missing Middle in Healthcare Delivery.
ReferWell bridges the gap between identifying a patient’s care need and getting them to a kept appointment — combining expert care navigators with intelligent scheduling technology to bring hospitality-level service to every step of the care journey.
Company overview
We're the Missing Middle in Healthcare Delivery.
ReferWell bridges the gap between identifying a patient’s care need and getting them to a kept appointment — combining expert care navigators with intelligent scheduling technology to bring hospitality-level service to every step of the care journey.
Our story
Healthcare access just shouldn't be this hard.
Healthcare organizations know exactly who needs care. They invest heavily in analytics, risk stratification, quality reporting, and outreach campaigns. Yet across the industry, show rates hover around 60 percent. Referrals leak. Appointments go uncompleted. Care gaps persist.
Healthcare doesn’t have an analytics problem. It has an execution problem.
ReferWell was founded to fill that gap — the missing middle between a patient’s identified need and a confirmed, completed appointment.
We are not a call center. We are not a point solution. We are an orchestrated navigation system — part human, part platform — built to do one thing very, very well.
Through ReferWell Engage™ and ReferWell Connect™, we combine expert care navigators with proprietary scheduling technology to turn referrals into real appointments, and those appointments into measurable outcomes. Today, ReferWell serves health plans, ACOs, FQHCs, and provider groups responsible for more than 10 million covered lives across the United States.
Our approach
We Brought Hospitality to Healthcare. On Purpose.
Think about the last time a great hotel concierge made everything feel effortless — anticipating your needs, handling every detail, making a complicated situation feel simple. That’s not an accident. It’s a service philosophy built around the person at the center of the experience.
That’s exactly how we think about care navigation.
At ReferWell, every outreach call, every scheduled appointment, every follow-up is designed around the patient — not the process. We train our care navigators not just to schedule appointments, but to guide people through a system that was never designed to be easy. We speak in the member’s language, navigate barriers on their behalf, and don’t stop until they’re through the door.
Hospitality isn’t a marketing line for us. It’s how we operate.
Human in the Loop
Our navigators are not checking boxes — they are building trust, resolving barriers, and guiding members through the full care journey.
Every Language. Every Member.
We speak in the voice of the health plan, in the member's native language, with scripting refined over years of real-world engagement.
One Thing, Done Very Well
We don't try to be a care management platform or an EHR. We focus on scheduling and navigation — and that focus is a competitive moat.
Human in the Loop
Our navigators are not checking boxes — they are building trust, resolving barriers, and guiding members through the full care journey.
Our mission
To connect every patient to the care they need.
Getting to a doctor’s appointment should not require navigating fragmented systems, repeated phone calls, or administrative friction. We believe access to care should feel simple — and we’ve built everything we do around making that true.
Headquartered in Stamford, Connecticut, ReferWell is a team of technologists, clinicians, and care navigators united by one mission: getting people to the doctor.
Leadership
Meet Our Team
Careers
Join Our Team
Join a team that’s doing more than building technology—we’re changing lives. At ReferWell, every appointment scheduled, every barrier removed, and every care gap closed represents a real person getting the care they need. We’re a collaborative team united by a simple but powerful mission: getting people to the doctor. If you’re looking for work that matters, alongside people who care deeply about making healthcare more accessible and human, you’ll find your place here.
If you have a passion for using technology to solve the biggest problems in healthcare and think you would be a good fit for ReferWell, send us your resume to careers@referwell.com.
Open Positions
Care Navigator
Client Operations
Remote, United States
Digital Marketing Manager
Marketing
Hybrid, Stamford, CT
Director of Finance
Finance
Hybrid, Stamford, CT
If you have a passion for using technology to solve the biggest problems in healthcare and think you would be a good fit for ReferWell, send us your resume to careers@referwell.com.