Our Platform
One Mission. Two Solutions. A Closed Loop from Outreach to Completed Care.
ReferWell Connect™ and ReferWell Engage™ — intelligent scheduling technology paired with expert Care Navigators who are the human in the loop. The result is a continuous loop from gap identification through confirmed, completed care.
The ReferWell Approach
Most care navigation solutions ask you to choose between technology and human touch. ReferWell gives you both, a seamless, integrated offering that brings care management and care coordination together in a way that’s fast for your staff, effortless for your members, and measurable for your organization.
We call it bringing hospitality-level service to healthcare operations. Think of a great hotel concierge, anticipating needs, handling logistics, making the experience seamless for everyone involved. That’s the standard we hold ourselves to in every member interaction.
Two solutions
The Platform. The People. Together.
The Scheduling Platform
ReferWell Connect™ is an end-to-end referral management and scheduling platform providing intelligent provider matching, real-time specialist availability, EHR-integration, and complete closed-loop tracking from referral order to confirmed visit. Scheduling that used to take days happens in under a minute.
Built for provider groups, FQHCs, ACOs, health systems, and health plan care coordination teams.
The Human Layer
ReferWell Engage™ is a technology-enabled service — our expert Care Navigators are the human in the loop, working the Connect platform on your behalf. They educate, schedule, confirm insurance, coordinate transportation, address barriers, and follow up post-visit to retrieve consult notes. Not a call center. An orchestrated navigation system.
Built for health plans, ACOs, FQHCs, and any organization that needs human-powered member engagement at scale.
The power of two
Built for Healthcare. Trusted at Scale.
From First Outreach to Closed Loop. ReferWell Engage handles the human side — outreach, scheduling, barrier removal, post-visit follow-up. ReferWell Connect provides the scheduling intelligence underneath it all. Together they create a continuous loop from gap identification through completed care, with real-time show rate tracking and the reporting to prove it.
HIPAA-Compliant Infrastructure
Enterprise-grade security and data protection built to meet the stringent requirements of payor and provider organizations.
Flexible Integration Framework
Connect with EHRs, member portals, and population health tools without complex implementations.
Rapid Deployment
Most organizations are live within 30–60 days, with dedicated implementation support managing every step of the process.
Ongoing Optimization
We don't just implement and walk away. Regular performance reviews, campaign analysis, and strategic planning ensure we're continuously improving outcomes together.