Hospitals & Health Systems
Your Referrals Are Leaving the Building.
So Is Your Revenue.
Health systems spend enormous resources on patient acquisition, but without a reliable system to schedule and confirm follow-up care, patients walk out the door and don’t come back.
The Leakage Problem Is Bigger Than You Think
- Specialty referral scheduling is where revenue leaks. Patients who aren’t booked at the point of care often don’t book at all, or they book outside your network.
- Front desk staff spend 5–20 minutes on a single referral. That’s time that should be spent on patients.
- New providers go underutilized while established ones get overbooked. Without real-time network visibility, your conversion data doesn’t reflect reality.
- Every unscheduled follow-up appointment is a patient at risk: of readmission, of disease progression, of an ER visit that your system will be asked to explain to CMS.
Turn Referrals into Scheduled,
Kept Appointments.
ReferWell gives hospitals and health systems a proven infrastructure to capture, schedule, and retain the patients your clinical teams are already generating, before they slip through the cracks or out the door.
ReferWell Connect™ gives clinical and administrative teams real-time visibility into the full provider network including availability, specialty requirements, and patient-provider matching so scheduling happens before the patient walks out the door. Seamless EHR integration means no workflow disruption and no data re-entry.
For high-risk populations and transitions-in-care, ReferWell Engage™ deploys Care Navigators or Patient Services Representatives who follow up with patients post-discharge and post-referral to make sure the next appointment actually happens.
The Numbers Behind Network Integrity
<45 sec
Referral Scheduling Time
vs. 5-20 Minutes
33%
Increase
Day-of-Service Conversion
85%
In-network Referral
Completion Rate
How It Works
Patients are referred or discharged with a follow-up care plan — ReferWell picks up from there.
Intelligent provider matching identifies the optimal specialist by availability, proximity, insurance, and specialty requirements — defaulting to in-network only.
Scheduling happens in under 45 seconds — not 5–20 minutes — with referral data pre- loaded and auto-populated from your EHR.
Configurable SMS, fax, and pre-appointment instructions keep confirmed appointments on the books.
No-show recovery automatically surfaces missed appointments for rescheduling; closeout workflow captures consult notes.
Reporting tracks real conversion rates — not inflated referral handoff counts — across multi-site, multi-specialty deployments.
Every day without a system to capture and confirm follow-up care
is another day of avoidable leakage.
Your competitors are making it easier to schedule.
Make sure your patients don’t have to look elsewhere.