Why the ACA Consumer Experience Sucks and How Select Health Fixed It

by Team ReferWell | Oct 27, 2023 | Podcasts

Kim Barrus, MSN, RN, PMP, Director, Clinical Outcomes Management of SelectHealth, joins Eric to discuss how her plan reinvented the consumer experience for ACA Marketplace health plans. With almost half of ACA Marketplace customers complaining about making...

Last-Minute Gaps in Care Strategies

by Team ReferWell | Aug 31, 2023 | Podcasts

If your plan is struggling to meet performance and quality goals for 2023, there’s still plenty of time to turn things around and ensure members get the preventative care they need while raising your plan’s quality scores by closing care gaps across the healthcare...

How Blue Cross Blue Shield of Arizona is Reinventing the Member Journey

by Team ReferWell | Jul 12, 2023 | Podcasts

Phylicia Schroeder, Manager, Provider Engagement and Quality Analytics at Blue Cross Blue Shield of Arizona Medicare Advantage and Janine Wakim, Head of Operations at ReferWell, join Eric to discuss how the plan is transforming the member journey by instituting a...

Equity & Timely Access as a Stars Strategy

by Team ReferWell | Feb 16, 2023 | Podcasts

As health equity initiatives play an increasingly important role in CMS programs, Medicare Advantage plans must commit to addressing social factors hindering access to care and driving members to take action to improve their health, such as scheduling a preventive...