CPCA 2026 · Newport Beach, CA

Your Patients Face More Barriers Than Your Team Can Carry.

ReferWell is the operational layer between a referral order and a confirmed visit — built for FQHCs and community health centers serving the patients who need it most.

Event Details

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Newport Beach, CA

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California Primary Care Association

97%

Referral loop closure rate — CA FQHC client

<1 min

Time to book with Connect smart scheduling

85%

In-network referral capture rate

Why Connect with ReferWell

The Missing Operational Layer
Between the Referral Order and the Completed Appointment

FQHCs uniquely straddle both sides of the payer-provider relationship. You’re accountable to HRSA compliance, UDS performance, and payer quality goals — all at once, with patients who face compounding barriers to care. ReferWell is built for exactly that.

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Closed-Loop Referral Management

ReferWell Connect™ takes the referral from PCP order through specialist scheduling, prior auth, appointment confirmation, and visit note collection — with HRSA-compliant documentation and EMR integration.

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Multilingual Patient Outreach

ReferWell Engage™ navigators reach patients in their preferred language, at the right time — evenings and Saturdays included. Real people, not automated calls, removing the barriers that technology alone can’t solve.

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Revenue You're Already Earning

From PPS wrap-around payments and MCO quality bonuses to shared savings from reduced ER utilization — effective referral loop closure protects and unlocks revenue streams FQHCs already have a right to.

The Platform Built for FQHCs

Two Capabilities. One Unified Solution.

ReferWell Connect™

End-to-End Referral Management

The operational infrastructure that closes the loop on every referral — from the order through the kept appointment and back into the chart.

Intelligent worklist & in-network provider matching

Prior authorization submission and tracking

Smart scheduling in under a minute per booking

EHR-agnostic — works with Epic, Athena, ECW & more

HRSA-compliant documentation for UDS reporting

No-show workflow and automatic rescheduling

ReferWell Engage™

Proactive Patient Outreach & Navigation

Expert care navigators who reach patients where they are — in their language, on their schedule — and close payer quality gaps while they’re at it.

Multilingual outreach in the patient's native language

HEDIS & MCO quality gap closure campaigns

Annual wellness visit and preventive care scheduling

Strategic redials capture 5–7% additional engagement

Show rates tracked in near real-time

Tied to payer quality goals — supports MCO incentive capture

What Makes ReferWell Different

We Are Not a Call Center. We Are the Human in the Loop.

Community health centers serve populations with the greatest need and the greatest distance from care. That work requires more than technology — it requires human connection, persistent follow-through, and meeting people where they are.

That’s what ReferWell was built to scale.

Navigators speak in the patient's native language with culturally relevant scripting refined over years of FQHC-specific experience

Show rates tracked in near real-time — not months later — so your team always knows where gaps stand

97% referral loop closure rate achieved at a California FQHC client

8,000-referral backlog cleared in 4 weeks — documented HRSA-compliant outcomes

Outcomes support UDS reporting, grant requirements, and payer quality measure performance simultaneously

Client-Validated FQHC Outcomes

Referral loop closure rate

California FQHC

97%

Urgent referral backlog cleared

In 4 weeks

8,000

Time to redesign full referral operations

4 wks

In-network referral capture rate

85%

Time to book with Connect smart scheduling

<1 min

Meet Us in Newport Beach.

Schedule a meeting with the ReferWell team at CPCA. We’ll show you how FQHCs and community health centers are closing referral gaps, meeting HRSA requirements, and unlocking payer quality revenue — all at once.

June 7–9, 2026 · Newport Beach, CA · CPCA Clinical Excellence & Leadership Conference