Case Study

Improving Referral Management at FQHCs

“I now get the right information to the specialist and receive consult notes back at an unprecedented rate, helping me provide better care to the patient.”

– Medical Director

See how a 12-site, New York City-based federally qualified health center (FQHC) turned an overworked, backlogged referral department into an efficient, patient referral system with workflows that:

  • Tripled patient access to specialists
  • Achieved 69% patient follow through with referral appointments
  • More than doubled consult notes returned, to 88%

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