Choosing between building an in-house outreach team or partnering with an external expert is a key decision for any health plan. ReferWell’s Build vs. Outsource Guide provides a balanced look at both options, covering critical factors like cost, scalability, implementation speed, and effectiveness to help you make the best choice for your organization.
Key points
Compare how quickly each approach can get programs live
Evaluate potential expenses, including hiring, training, and infrastructure
Assess how each option impacts the quality and consistency of member interactions
Explore how each model handles spikes in demand and long-term growth
