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Transforming Member Engagement to Drive CAHPS Excellence.
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Want to learn more?
Check out some of our recent blogs and case studies.
Build or Buy? Choosing the Right Path for Effective Member Outreach
Build or buy? Discover how health plans can boost member outreach, close 6X more care gaps, and cut costs with proven engagement strategies.
What the 2× Weight Drop Means for CAHPS and How to Stay Ahead
One of the most influential components of Star Ratings has been halved in weight but that doesn’t mean you should slow down. After years of CAHPS being weighted at 4×, the Centers for Medicare & Medicaid Services (CMS) announced in late 2024 that CAHPS measures...
The CMS TEAM Mandate: What Hospital Leaders Must Know to Be Ready for the 2026 Performance Year
Up to two-thirds of participating hospitals may lose revenue under TEAM, with 714 hospitals mandated to participate. For hospitals managing ~1,000 annual TEAM-eligible episodes, improvements in follow-up completion and care routing can translate into $7.5-20M+ in...
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