We Get People to the Doctor.™
ReferWell Connect™ and ReferWell Engage™, the scheduling infrastructure of choice facilitating health and care.
Our mission
Helping healthcare organizations get people to the doctor.
Health plans and providers invest heavily in data, outreach, and analytics. But show rates still hover around 60 percent. Referrals still leak. Care gaps persist. The gap between knowing who needs care and actually getting them there is where everything breaks down.
ReferWell was built for exactly this problem — combining expert care navigators with intelligent scheduling technology to close the loop from identification to completed care.
1.8M
People engaged
1M+
Appointments scheduled
80%
Completed care
By the numbers
8-10x
Validated ROI
across health plan partners
3x
Gap closure rates
vs. standard outreach
10M+
Covered lives
on platform nationwide
1.8M
People engaged
are guided to care
1M+
Appointments scheduled
across all programs
80%
Completed care
rate across campaigns
Our solutions
Purpose-Built to Solve Healthcare’s Hardest Problem
Getting people to appointments. It sounds simple, but it’s where the connection between health and care breaks down most often.
ReferWell addresses this from both sides of the equation — intelligent scheduling technology that closes the referral loop, and expert care navigators who ensure members actually show up.
Not a call center. Not a point solution. An orchestrated navigation system.
Here’s how we help:
Close care gaps. Improve star ratings. Deliver validated ROI.
Your members who miss preventive visits cost you in quality penalties, risk scores, and avoidable ER spend. Every gap unclosed is a financial event. ReferWell closes that gap — from outreach through confirmed appointment — with show rates up to 92% for MA members.
Drive quality outcomes. Reduce total cost of care.
Preventive visit completion reduces avoidable ER spend and connects attributed members to their PCP. ReferWell helps ACOs coordinate care transitions, strengthen member attribution, and achieve shared savings through proactive engagement and seamless scheduling.
→ 88% retention rate for at-risk members · Transitions-in-care engagement within 24 hrs of discharge
Reduce referral leakage. Optimize specialty access.
Your referral coordinators are overwhelmed. Referrals leak, specialists never hear from the patient, and revenue walks out the door. ReferWell Connect closes the loop, from referral order through kept appointment, in under a minute per booking, with 85% in-network capture rate.
→ <1 min time to book · 85% in-network referral capture · EHR-agnostic integration
Complete specialist referrals. Serve diverse communities.
FQHCs sit at the intersection of the payer-provider relationship. ReferWell Connect manages your specialist referral workflow while ReferWell Engage supports your payer quality contracts — outreaching in the member’s native language and removing every barrier between a patient and their appointment.
Two Powerful Solutions.
One Focused Mission.
ReferWell Connect™
End-to-end referral management and scheduling that closes the loop from prior authorization through kept appointment. Scheduling that used to take days now happens in under a minute — with intelligent provider matching, real-time specialist availability, and seamless EHR integration, and more.
Complete tracking and worklisting give care teams end-to-end visibility, ensuring every referral becomes a confirmed visit.
ReferWell Engage™
ReferWell Engage™ is a technology-enabled service — our expert Care Navigators are the human in the loop, working the ReferWell Connect platform on your behalf, so nothing falls through the cracks.
From first outreach to closed loop, our navigators educate members on the importance of their visit, schedule appointments, confirm insurance and provider access, coordinate transportation, address work conflicts, and update provider data as needed. And we don’t stop at the appointment — we confirm the patient actually attended and follow up with the provider to retrieve consult notes, closing the loop completely.
Our Care Navigators speak in your voice, in the member’s native language, with scripting refined over years of real-world engagement — building trust where automated outreach can’t.
Impact That Matters
Success Stories: Connecting Care to Action
Explore real outcomes from leading health plans and provider organizations, plus insights and strategies to help you get more people to appointments, strengthen engagement, and deliver measurable results.
What's New
Latest News. Fresh Insights. Proven Strategies
The latest news and insights on trends, best practices, and innovations helping health plans and providers get more patients to care.
