whitepaper
Discover how one regional Medicare Advantage plan achieved a 73% improvement in their CAHPS rating through strategic, data-driven member engagement.
In an increasingly competitive Medicare Advantage landscape, member experience has never been more critical. This whitepaper reveals the proven framework that helped Moda Health achieve breakthrough CAHPS performance.
CAHPS Rating Jump
Member Engagement Rate
Member Satisfaction
Moda Health improved in 5 CAHPS measures with zero declines—proving that strategic member engagement drives measurable quality outcomes.
Inside this whitepaper you’ll learn
How predictive analytics identified ~2,000 high-risk members for targeted outreach
The 3-pillar framework combining strategy, analytics, and execution that transformed member experience
Why empathetic, personalized engagement achieved 85%+ connection rates
How rapid deployment (5 weeks to go-live) accelerated campaign impact
The specific tactics that drove 5 CAHPS measure improvements with no declines
Actionable lessons you can apply to your own member engagement strategy
Medicare Stars and Quality Directors
Member Experience Leaders
Medicare Advantage Plan Executives
Population Health Managers
Healthcare Analytics Teams
Check out our recent articles, insights, and case studies and see how we dive into helping organizations transform access to care and the outcomes we deliver.
One of the most influential components of Star Ratings has been halved in weight but that doesn’t mean you should slow down. After years of CAHPS being weighted at 4×, the Centers for Medicare & Medicaid Services (CMS) announced in late 2024 that CAHPS measures...
Up to two-thirds of participating hospitals may lose revenue under TEAM, with 714 hospitals mandated to participate. For hospitals managing ~1,000 annual TEAM-eligible episodes, improvements in follow-up completion and care routing can translate into $7.5-20M+ in...
Explore how real-time slot visibility and automated scheduling can reduce referral leakage and enhance revenue for providers. Did you know that almost half of all specialist referrals never get completed?¹ When this happens, your patients are left without the care...