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Blog

Every day, patients are identified as needing care (a preventive screening, a specialist referral, a follow-up visit) but never make it to the appointment. This is healthcare’s missing middle: the gap between knowing a patient needs care and actually getting them to a kept appointment. Patient Lifetime Value (PLV) puts

Video Case Study

A multi-year partnership spanning ACA and Medicare Advantage — with results validated by actuarial analysis and a control group.   2023 – Present   1M+ Members   Actuarially Validated Watch the Story By the Numbers 8:1 Medicare Advantage ROI 2024 program year 1.7:1 ACA ROI Improved year-over-year 69% Appointment Show

Guides

From TEAM Compliance to TEAM Excellence ReferWell ensures your surgical episodes succeed by combining intelligent routing technology with hands-on care navigation to convert referrals and prevent readmissions. The TEAM Reality 30 Days to Make or Break Medicare Patient Post-Op Recovery The policy requires selected acute care hospitals to coordinate care

Guides

For most health plans, the challenge is clear: you either have analytics without a clear way to act on them, or engagement tools that lack the data needed for meaningful outreach. It’s one thing to set goals, it’s another to consistently reach the right members, at the right time, with

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Podcasts

Why the ACA Consumer Experience Sucks and How Select Health Fixed It

Podcasts

Last-Minute Gaps in Care Strategies

Podcasts

How Blue Cross Blue Shield of Arizona is Reinventing the Member Journey

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